Privacy Policy – 877bet: How We Protect Your Data

1. Introduction and Data Controller

This Privacy Policy describes how 877bet collects, uses, stores, shares, and protects the personal information of its users — registered players, platform visitors, and anyone who interacts with 877bet's services, whether through the website or the mobile app.

The data controller for LGPD purposes is 877bet, operator of the Sports Betting and online casino platform available at 877bet.cash. For any questions related to the processing of your data, the direct contact channel is privacidade@877bet.cash or the support chat available 24 hours a day.

By creating an account at 877bet, making a deposit, placing a bet, or simply browsing the platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of it, we ask that you do not use the platform's services.

2. Data We Collect

2.1 Data provided directly by you

When you register and use 877bet, you voluntarily provide the following information:

• Registration data: full name, CPF, date of birth, email address, and mobile number.
• Identity verification data (KYC): photo of a government-issued ID (RG, CNH, or passport) and a selfie holding the document — required to process withdrawals.
• Financial data: Pix key, bank details for wire transfers, and credit or debit card information — handled with encryption and never stored in plain text.
• Residential address: requested during the identity verification process.
• Support communications: live chat conversation history and emails sent to 877bet support.

2.2 Automatically collected data

While you use the platform, 877bet also automatically collects:

• Browsing data: IP address, browser type and version, operating system, pages visited, and session duration.
• Device data: unique device identifier, model, and screen resolution — used to prevent unauthorized access and improve the mobile experience.
• Platform behavior data: games accessed, bets placed, frequency of use, and transaction history — used to personalize your experience and detect problem gambling patterns.
• Cookies and similar technologies: detailed in section 6 of this policy.

3. How We Use Your Data

877bet uses your personal data solely for the purposes described below. We do not use data for any purpose that is incompatible with what was stated at the time of collection:

• Platform operation: account creation and management, bet processing, deposits via Pix, boleto, and card, and withdrawals.
• Identity verification (KYC): confirmation that you are who you claim to be, are over 18 years of age, and that the funds in your account are from a legitimate source — a legal requirement applicable to online Sports Betting and casino platforms in Brazil.
• Fraud and money laundering prevention: analysis of transactional behavior and usage patterns to identify suspicious activity.
• User communication: sending deposit and withdrawal confirmations, bonus notifications, account security alerts, and notices about changes to the terms or privacy policy.
• Customer support: responding to questions, resolving issues, and handling requests via chat and email.
• Platform improvement: analysis of aggregated and anonymized data to understand usage patterns and improve platform features — no individual identification involved.
• Responsible gambling: monitoring of behavioral patterns to identify signs of problem gambling and trigger protective tools when needed.
• Compliance with legal obligations: compliance with requests from competent authorities under applicable Brazilian law.

4. Legal Basis for Processing

Each data processing activity at 877bet has a specific legal basis under the LGPD:

• Contract performance: data required to create your account and process bets, deposits, and withdrawals — without it, providing the service is not possible.
• Compliance with a legal obligation: identity verification data, transaction history, and records for anti-money laundering purposes (Law No. 9.613/1998) and tax compliance.
• Legitimate interest: browsing and behavioral data used for platform security, fraud prevention, and improvement of the user experience — provided they do not override your fundamental interests and rights.
• Consent: non-essential cookies, marketing communications, and the use of data for advanced personalization — with the option to withdraw consent at any time.

5. Data Sharing

877bet does not sell, rent, or trade your personal data with third parties. Sharing is limited to the following situations, always with appropriate security guarantees:

5.1 Operational Partners

To operate the platform, 877bet shares data with essential service providers, always under confidentiality agreements and security obligations:

• Payment processors: financial institutions and Pix, boleto, and card operators — required to process deposits and withdrawals. Financial data is transmitted in encrypted form.
• Identity verification providers: KYC service providers that assist with document validation and fraud detection.
• Cloud infrastructure providers: servers and storage services that host the platform to the highest security standards.
• Game providers: studios such as Pragmatic Play, Spribe, NetEnt, and Play'n GO receive only the minimum data necessary to run the games — no personally identifiable data beyond the anonymous session identifier.

5.2 Competent authorities

877bet may share data with government, law enforcement, or regulatory authorities when legally required — for example, in money laundering or fraud investigations, or by court order. In such cases, the platform strictly follows the limits of the legal request and, wherever possible, notifies the user before sharing, unless notification is prohibited by law.

6. Cookies and Tracking Technologies

877bet uses cookies — small text files stored in your browser — and similar technologies to enhance your experience on the platform. Cookies are classified as:

• Essential cookies: required for the platform's basic functionality — authentication, login session, and security. They cannot be disabled without compromising access to the service.
• Functional cookies: remember your language preferences, display settings, and saved login data. They can be disabled, but doing so may affect your experience.
• Analytical cookies: collect aggregated and anonymized data on how users navigate the platform — most visited pages, session duration, errors encountered. Used to improve features.
• Personalization cookies: allow 877bet to display content relevant to your profile — games you may enjoy, promotions based on your interests. Explicit consent is required.

You can manage your cookie preferences in the banner displayed on your first visit to the platform, or at any time through your account settings. Declining non-essential cookies will not prevent you from using the platform, but may limit some personalization features.

7. Information Security

877bet adopts a comprehensive set of technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or improper disclosure:

• 256-bit SSL encryption: all communications between your device and 877bet's servers are encrypted — including deposits, withdrawals, login, and account data.
• Two-factor authentication (2FA): available and recommended for all users — adds an extra layer of login security via a code sent to your registered phone number.
• Security monitoring: automated systems continuously monitor suspicious access attempts, unusual transactions, and irregular behavior patterns.
• Internal access controls: users' personal data is accessible only to 877bet staff members who need it to perform their duties — and only to the extent necessary.
• Security testing: the platform conducts periodic vulnerability assessments and penetration testing to identify and address potential security gaps before they can be exploited.
• Secure password storage: passwords are never stored in plain text — only cryptographic hashes are kept, meaning even the 877bet team cannot access your password.

Despite all these measures, no system is 100% impenetrable. If you suspect any unauthorized activity on your account, contact 877bet support immediately via live chat.

8. Data Retention

877bet retains your personal data for as long as necessary for the purposes described in this policy, in accordance with the following criteria:

• Registration and transaction data: retained for a minimum of 5 years after account closure — a legal obligation for anti-money laundering and tax compliance purposes.
• Identity verification documents (KYC): retained for the same minimum period of 5 years after account closure or the last transaction, as required by regulation.
• Betting history: retained for the full duration of the active account and for 5 years after closure.
• Support communication data: retained for 2 years after the request is closed.
• Cookies and session data: removed in accordance with each cookie's lifespan, which can be configured by the user.

Once the retention period expires, data is securely deleted or anonymized — so that it is no longer possible to identify the data subject from the remaining information.

9. Your Rights as a Data Subject (LGPD)

The LGPD grants you a set of rights regarding your personal data. 877bet makes it easy to exercise those rights without unnecessary red tape:

• Confirmation and access: you can request confirmation that your data is being processed and obtain a full copy of the information 877bet holds about you.
• Correction: if any of your personal data is incorrect or outdated, you can request a correction at any time through support.
• Anonymization, blocking, or deletion: you may request that data which is unnecessary, excessive, or processed in violation of the LGPD be anonymized, blocked, or deleted.
• Portability: you have the right to receive your data in a structured format for transfer to another service or provider.
• Deletion of data processed under consent: where processing is based on your consent, you may request deletion at any time — except where retention is required by law.
• Withdrawal of consent: consent for non-essential processing may be withdrawn at any time, at no cost, through account settings or by contacting support.
• Information on data sharing: you can request information about who your data has been shared with.
• Objection: you may object to processing carried out on the basis of legitimate interest when you have a valid reason to do so.

To exercise any of these rights, contact us at privacidade@877bet.cash or via the 24-hour support chat. 877bet responds to requests within 15 calendar days, in line with the timeframe established by the LGPD.

10. Minors

877bet's services are intended exclusively for users aged 18 and over. The platform does not intentionally collect personal data from anyone under 18. If we become aware that we have collected data from a minor, that data will be immediately deleted and the account closed.

During the identity verification (KYC) process, 877bet confirms that all users are of legal age using an official government-issued photo ID. Any attempt to register with false information to bypass age verification will result in permanent account closure and possible reporting to the relevant authorities.

If you are the guardian of a minor and believe they may have registered on the platform, please contact 877bet support immediately at suporte@877bet.cash.

11. International Data Transfer

To operate the platform at the quality and availability Brazilian players expect, 877bet may transfer personal data to servers and partners located outside Brazil. When this occurs, 877bet ensures that all transfers are carried out in compliance with the LGPD, applying the following safeguards:

• Contracts with specific data protection clauses and security requirements equivalent to those applied in Brazil.
• Transfers only to countries that provide an adequate level of data protection, as assessed by the ANPD.
• Use of internationally recognized security certifications and standards (ISO 27001, SOC 2, among others) by all partners that receive data.

The main countries where data may be processed include the United States and European countries, where the cloud infrastructure providers used by the platform have their data centers. In these cases, data is handled under the same security standards applied in Brazil.

12. Changes to this Privacy Policy

877bet may update this Privacy Policy periodically to reflect changes in data processing practices, applicable legislation, or platform features. When changes are significant, you will be notified by email at least 7 days before the new terms take effect.

The most current version of this policy will always be available on this page, with the last revision date shown at the top. Continued use of the platform after any changes take effect constitutes acceptance of the updated terms. If you do not agree with the changes, you may close your account as described in the Terms and Conditions.

13. Contact & Data Protection Officer (DPO)

To exercise your rights, ask questions about this policy, or report any concerns regarding the handling of your personal data at 877bet, please use the following contact channels:

• Data Protection Officer (DPO) email: privacidade@877bet.cash — for specific privacy matters and the exercise of LGPD rights.
• General support: suporte@877bet.cash or live chat available 24 hours on the platform — for general questions about your account and data.

877bet is committed to responding to all personal data requests within 15 calendar days of receipt, as required by the LGPD. For requests that require additional verification — such as full data exports or deletion with proof — the deadline may be extended to 30 days, with prior notice to the data subject.